How do I return or exchange something?
Our 100% guarantee ensures that every item you purchase at Farr West meets your
standards. If you are not satisfied with your purchase, you may return unworn
merchandise in perfect condition with all tags attached within 30 days for an exchange or refund.
Credits or charges due will be issued to the original credit card. Please note
that all exchanges are processed as a return and then issued as a new order.
You will first receive a credit issued back to your original payment method for
the item(s) you are sending back and then be charged for the exchange upon
shipment. Please allow fifteen (15) business days for your return/exchange to
be processed. Initial shipping fees as well as return and exchange shipping
costs are not refundable.
You will find a return and exchange form enclosed with your order. To return
an item, fill out the appropriate portion of the form and enclose it with the
merchandise you are returning. Please indicate on the form whether you would
prefer a refund or an exchange, and allow fifteen business days for your return
or exchange to be processed. We will notify you via e-mail of your refund once
we have received and processed the returned item. Initial shipping fees as well
as return and exchange shipping costs are not refundable.
Farr West Fashions
294 Anna Street
Who pays for return shipping?
For a return, you are responsible for the cost to ship back
your merchandise. Your return will be processed and your credit card credited
within fifteen business days. Please allow up to two billing cycles for a
refund to appear on your credit card statement.
For an exchange, you are responsible for the cost of returning the merchandise.
Once you select a replacement item, there is no charge to ship the item to you.
However, if you would like to upgrade your shipping method or purchase
additional items, you are responsible for the cost of the additional items and
shipping charges. If the exchange is of lesser value, we will need permission
to credit your credit card for the original order and place a new order.
In the unlikely event that we have sent you incorrect merchandise or you
received damaged merchandise, please notify us immediately. We will reimburse
you for the cost of returning the package to us, and we will not charge you for
the shipping costs of replacement merchandise.