Customer Service

For more information please call: 800.848.7891   (PST)

Outside the US and Canada call direct: 831.728.0880 (PST)

Email us at: customerservice@farrwest.com.                                                           

Frequently Asked Questions

Are my items in stock?
Typically Farr West can fulfill most orders; it is rare that an item will be backordered. If, however, that is the case we will notify you as soon as possible via email with an expected ship date.

What do I need to know about backorders?
There is no additional cost to ship backorders, even if your order is split into two shipments.

Items on backorder will be shipped as soon as they are available. We will notify you via email if one or more items are going to be delayed beyond the expected ship date.

What are my payment options?
We accept Visa, MasterCard, and American Express online. You may also place an order by calling us directly at 1-800-848-7891

Is it safe to use my credit card?
Yes, shopping at FarrWest.com is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

Under the Fair Credit Billing Act, your bank or Credit Card Company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well.

If you do not wish to enter your credit card information online you can call our Customer Support desk at 1-800-848-7891 and place the order over the phone.

 Can I change my account information?
Your personal account information and your order history are available only if you provide the correct password. To edit your account information you must first sign in, then edit your information through the "my account" page.

Is gift wrapping available?
Each Farr West order is carefully wrapped in Farr West blue tissue paper and placed inside a shipping container. We do not offer gift wrapping services beyond this. An invoice is included in all shipments.

Does Farr West ever have any sales?
Yes, beyond the items that you can always find in our sale section, we have many promotions that apply to either a specific collection or style (camisole, full slip, etc.) or are store-wide sales. Promotions are non-stackable and do not apply to items already on sale unless otherwise specified.  

What do you charge for shipping & handling?
We offer several shipping methods for our customers:

• Standard Shipping USPS Priority Mail *: $6.00 (in-stock items are expected to arrive within 5-10 business days)
• FedEx Overnight: $35.00 (add one business day for order processing)
• FedEx or UPS 2 day: $22.00 (add one business day for order processing)
• UPS 3 day: $18.00 (add one business day for order processing)

* Standard Shipping is a flat rate of $6 for orders within the U.S. and will ship via USPS Priority Mail. U.S. customers will enjoy shipping to all 50 United States, A.P.O. and F.P.O. addresses, U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands), and rural routes. In stock items will usually arrive in 5 to 10 business days. Shipping fees are not refundable. UPS does not deliver on Saturday.

 Can I track my order online?
Yes you can. You will receive an email directly from the shipper once your order has been shipped. Or please call 1.800.848.7891 and we can help you with your tracking information.

Does Farr West accept international orders?
Yes we do! Please call 1.800.848.7891 or email customerservice@farrwest.com for more shipping information.

 How do I return something?
Our 100% guarantee ensures that every item you purchase at Farr West meets your standards. If you are not satisfied with your purchase, you may return unworn merchandise in perfect condition with all tags attached within 30 days for an exchange or refund. Credits or charges due will be issued to the original credit card. Please note that all exchanges are processed as a return and then issued as a new order. You will first receive a credit   issued back to your original payment method for the item(s) you are sending back and then be charged for the exchange upon shipment. Please allow fifteen (15) business days for your return/exchange to be processed. Initial shipping fees as well as return and exchange shipping costs are not refundable.

You will find a return and exchange form enclosed with your order. To return an item, fill out the appropriate portion of the form and enclose it with the merchandise you are returning. Please indicate on the form whether you would prefer a refund or an exchange, and allow fifteen business days for your return or exchange to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable.

SHIP TO:
Farr West Fashions
294 Anna Street
Watsonville, CA 95076

Who pays for return shipping?
For a return, you are responsible for the cost to ship back your merchandise. Your return will be processed and your credit card credited within fifteen business days. Please allow up to two billing cycles for a refund to appear on your credit card statement.

For an exchange, you are responsible for the cost of returning the merchandise. Once you select a replacement item, there is no charge to ship the item to you. However, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges. If the exchange is of lesser value, we will need permission to credit your credit card for the original order and place a new order.

In the unlikely event that we have sent you incorrect merchandise or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise.

What about my privacy?
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at farrwest.com possible and to  enhance your overall shopping experience. Click on this link to view our complete privacy policy

What are cookies? Does Farr West use them?
Simply put, a cookie is a small piece of information that web sites use to remember information about users. Farr West uses two types of cookies to recognize our members. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information. Farr West uses persistent cookies to identify members after their first visit; this information helps us to process your order.

 How do I subscribe to the Farr West mailing list?
When you activate an account with Farr West your email address is automatically added to our mailing list. If you do not wish to receive emails from Farr West, please send an email to: customerservice@farrwest.com with the "Unsubscribe" in the subject line.

How can I submit comments and suggestions?
You can send email to customerservice@farrwest.com or call us at 1.800.848.7891 during business hours,

Monday through Friday 8:30am to 4:30pm PST. 

 We are available between 8:30- 4:30 PST five days a week at 1.800.848.7891 to assist you with placing your order.